Copyright and DMCA Policy

Last updated 15 October 2026

This policy explains how copyright owners can ask us to remove material hosted on serverserv services that infringes their rights, how our customers can respond, and how we deal with repeat infringers. It follows the US Digital Millennium Copyright Act (DMCA) and also covers notices under the laws of other countries. It applies to everyone who sends a notice and to every customer. Trademark complaints are not covered by the DMCA; send them under our Abuse Policy, and use the domain dispute process for domain names.

1. Designated agent

Our designated agent for copyright notices is: serverserv Copyright Agent, [email protected] (postal address on request). Email: [email protected].

2. How to send a copyright notice

Your notice must be in writing and include:

1. your physical or electronic signature, as the copyright owner or a person authorised to act for them;
2. a description of the copyrighted work you say is infringed;
3. the exact location of the infringing material, such as full URLs, so we can find it;
4. your name, address, telephone number and email address;
5. a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law;
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorised to act for the owner.

Under US law (17 U.S.C. 512(f)), anyone who knowingly makes a false claim in a notice or counter-notice can be liable for damages. Consider whether the use might be fair use or otherwise lawful before you send a notice.

3. What happens next

• We review the notice. If it is incomplete, we ask you for the missing details.
• We forward the notice, including your name and contact details, to our customer and ask them to remove or disable access to the material.
• If the customer does not act promptly, we remove or disable access to the material ourselves, which can mean suspending the service.
• Where the material is on a website or server we host but do not control, such as an unmanaged VPS, we act through our customer or by restricting the service.

4. Counter-notice

If you are our customer and believe material was removed by mistake or because it was misidentified, you can send a counter-notice to our designated agent. It must include:

1. your physical or electronic signature;
2. the material that was removed and where it appeared before it was removed;
3. a statement under penalty of perjury that you believe in good faith that the material was removed as a result of mistake or misidentification;
4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the US federal district court for the district where your address is (or, if you are outside the US, any judicial district in which we may be found), and that you will accept service of process from the person who sent the original notice or their agent.

We send the counter-notice to the person who sent the original notice. Unless they tell us within 10 business days that they have filed a court action to stop the infringement, we may restore the material 10 to 14 business days after receiving the counter-notice.

5. Repeat infringers

We terminate, in appropriate circumstances, the services and accounts of customers who repeatedly infringe copyright. We keep a record of valid notices against each account. A notice that was successfully challenged by counter-notice, or withdrawn, does not count.

6. Notices under other laws

If you are outside the US, or rely on another law (for example the EU Digital Services Act or national copyright law), send your notice to [email protected] or [email protected] with the details in section 2, without the US perjury statement if it does not apply to you. We handle it in the same way, and our customer can respond and ask us to review the decision under our Abuse Policy.

Questions about this policy? Contact us or open a ticket in the client area.