Domain Registration Agreement

Last updated 15 October 2026

This agreement applies when you register, renew, transfer or restore a domain name through serverserv. It explains who registers your domain, your duties as the registrant, how renewal and expiry work, how transfers work, and how disputes are handled. It is in addition to our Terms of Service. "You" means the registrant: the person or organisation that holds the domain.

1. Who registers your domain

serverserv is a reseller. Your domain is registered through NameSilo, an ICANN-accredited registrar (the "sponsoring registrar"), with the registry that runs each extension (for example Verisign for .com). By registering a domain you also accept the registrar's registration agreement, published at the registrar's website, linked from your domain in the client area and sent on request, and the policies of the registry for your extension. The registrar and registry can enforce those terms. You can look up the sponsoring registrar of any domain at lookup.icann.org.

2. Your rights and ICANN information

ICANN sets out the rights and responsibilities of every domain registrant. Please read:

3. Registration

Domains are registered first come, first served. A domain is yours only when the registry confirms the registration; a domain shown as available can still be taken before your order completes.
We do not check whether a domain infringes someone else's rights. You must choose a name you have the right to use.
Some extensions have their own eligibility rules, such as a local presence or a trademark, and some names are premium names with higher prices set by the registry.

4. Accurate registrant data

Give accurate and complete contact details for the registrant and the other contacts, and update them within 7 days of any change. You can update them in the client area.
After a new registration or a change of registrant details, you may receive an email asking you to verify your email address. If it is not verified within 15 days, the domain can be suspended until it is.
False or out-of-date details, or not answering questions about them, are grounds for suspending or cancelling the domain.
If you register a domain for someone else, you still accept these responsibilities, unless you give them the other person's current contact details promptly when asked.

5. Registration data, privacy and RDAP

We send your contact details to the registrar and registry so the domain can be registered, as our Privacy Policy explains. Public domain lookups now use RDAP, which replaced WHOIS. Under the ICANN Registration Data Policy, personal contact details are usually hidden in public lookups, while the domain name, registrar, status and dates stay public. The registrar may disclose hidden data to people with a lawful reason, such as police or rights holders. Some country-code extensions publish more. Where a privacy or proxy service is offered with your domain, its own terms also apply.

6. Renewal

Domains are registered for the number of years you choose and must be renewed before they expire.
Renewal invoices are created before the expiry date. If you saved a payment method and auto-renew is on, we charge it on the due date. You can turn auto-renew off in the client area.
We email renewal reminders to the email address on your account and, where different, the registrant email: about one month before expiry, about one week before expiry, and within 5 days after expiry. Keep your email address current and add our address to your safe senders, so you do not miss them.
Domain renewals renew at the renewal price shown at checkout. If a registry raises its price, we email you at least 30 days before your renewal.

7. Expiry, grace period and restore

Expiry. If a domain is not renewed by its expiry date, it expires. We or the registrar will stop its DNS, so websites and email using the domain stop working. Paying the renewal brings them back.
Renewal grace period. For most generic domains (such as .com), you can still renew for 30 days after expiry, at the price shown below.
Redemption period. After that, most generic domains enter a 30-day Redemption Grace Period at the registry. The domain can then only be restored, for the restore fee below plus a one-year renewal.
Deletion. If it is not restored, the domain is deleted, usually about 5 days later, and becomes available for anyone to register.

During the renewal grace period the registrar may renew the domain for itself or offer it to others. Country-code domains (such as .uk or .de) follow their registry's own timeline, which can be shorter, and some cannot be restored at all.

Fee	Price
Registration, renewal and transfer	Shown for each extension on the domains page and at checkout
Renewal after expiry, during the renewal grace period	The normal renewal price
Restore during the redemption period	The registry's restore fee, quoted in a ticket before you pay (usually $80 to $160) plus a one-year renewal

8. Transfers

Transferring a domain to serverserv

Unlock the domain at your current registrar, get its transfer authorisation (EPP) code and enter it at checkout.
For most generic domains, a transfer adds one year to the registration and is charged at the transfer price.
Transfers usually complete within 5 to 7 days and depend on the current registrar. If a transfer fails, open a ticket; we will help you retry or refund the transfer fee.

Transferring a domain away

You can transfer your domain to another registrar at any time. Unlock it and get the transfer code in the client area, or ask us by ticket. We do not charge for transferring away. Under ICANN's Transfer Policy, a transfer can be refused in limited cases, for example:

within 60 days of the domain's first registration or of a previous transfer between registrars;
within 60 days of a change of registrant, unless you chose to opt out of this lock when the change was made;
while a UDRP or URS dispute, court order or evidence of fraud applies to the domain;
when there is a reasonable dispute about who holds the domain, or a fee for a previous registration period is unpaid.

ICANN has adopted changes to its Transfer Policy. When they take effect, the lock periods and rules in the current ICANN policy apply instead of those listed here. Country-code domains have their own transfer rules; for example, .uk domains move by changing the registrar tag rather than with an EPP code.

9. Disputes

Generic domains are subject to ICANN's Uniform Domain-Name Dispute-Resolution Policy (UDRP). If someone says your domain infringes their trademark, they can file a complaint with an approved provider, and you must take part.
Many newer generic extensions are also subject to the Uniform Rapid Suspension System (URS).
Country-code domains follow their registry's dispute policy, such as Nominet's Dispute Resolution Service for .uk.
Neither serverserv nor the registrar decides disputes. While a dispute is open, the domain is locked. We and the registrar will carry out the decision of a dispute provider or court.

10. Your promises

You confirm that, to your knowledge, the domain and the way you use it do not infringe anyone's rights and are not for an unlawful purpose. You must follow our Acceptable Use Policy. Domains used for phishing, malware, botnets, pharming or spam can be suspended under our Abuse Policy.

11. Suspension, cancellation and changes

We, the registrar or the registry may suspend, lock, cancel or transfer a domain to follow the law, a court order or a dispute decision, to correct mistakes in registration, to deal with abuse, or for non-payment. Registries may change their prices and rules; where this affects you, we will tell you before your next renewal.

12. Refunds

Domain registrations, renewals, transfers and restores are not refundable once processed, as explained in our Refund and Cancellation Policy.

13. Liability

The limits of liability in our Terms of Service apply. To the extent the law allows, neither the registrar nor the registry is liable to you for losses arising from the registration or use of your domain. If you use the domain for a business, you will cover claims against us, the registrar or the registry that arise from your domain or its use.

Questions about this policy? Contact us or open a ticket in the client area.